Order Processing

  • Cutoff Time: 4:00 PM (EST) / 1:00 PM (PST)
  • Processing Time: 1-3 business days (Monday to Friday)

Orders placed before the cutoff time will be processed on the same business day. Orders placed after the cutoff time or on weekends/holidays will be processed on the next business day.

Shipping Methods

IMAXFIRE uses the following reliable carriers to ensure your order reaches you safely and on time:

  • UPS
  • FedEx

Delivery Time

  • Estimated Delivery: 4-8 business days (Monday to Friday)

Please note that this is an estimate and actual delivery times may vary depending on your location and other factors.

Shipping Costs

All shipping costs are included in the price of your order. There are no additional charges at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Shipping Restrictions

We currently only ship within the continental United States. We do not ship to PO boxes, APO/FPO addresses, or US territories.

International Orders

At this time, IMAXFIRE does not offer international shipping. We apologize for any inconvenience this may cause.

Expedited Shipping

For customers who need their orders faster, we offer expedited shipping options at an additional cost. These options will be available at checkout.

  • 2-Day Shipping: Guaranteed delivery within 2 business days
  • Overnight Shipping: Guaranteed delivery by the next business day

Large or Heavy Items

Some large or heavy items may require special handling and could have longer processing and shipping times. This will be clearly indicated on the product page.

Address Accuracy

Please ensure that your shipping address is accurate and complete. IMAXFIRE is not responsible for packages that are undeliverable due to incorrect or incomplete address information.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team immediately. We will work with the carrier to resolve any problems as quickly as possible.

Weather Delays

During extreme weather conditions, shipping may be delayed for safety reasons. We appreciate your understanding in these situations.

Holiday Shipping

During peak holiday periods, processing and shipping times may be longer than usual. We recommend placing your orders early to ensure timely delivery.

Environmental Commitment

IMAXFIRE is committed to reducing our environmental impact. We use eco-friendly packaging materials whenever possible and are continuously working to optimize our shipping processes for sustainability.

Contact Us

Contact Details

  • Address: Chengyi Shangxia, Guzhen Town, Hong Kong island , Hong Kong, China
  • E-mail: james@imaxfire.com
  • Phone: +8618653369950

Customer Service

Contact Form: Get in touch

Hours: Monday to Friday from 9 a.m. to 8 p.m.