Who we are

Suggested text: Our website address is: http://imaxfire.com.

Privacy Policy

Last Updated: September 14, 2024

1. Introduction

Welcome to our water vapor fireplace e-commerce website. We value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your information.

2. Information Collection

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, mailing address
  • Account Information: Username, password
  • Transaction Information: Purchase history, payment details
  • Technical Information: IP address, browser type, device information

3. Use of Information

We use the collected information to:

  • Process orders and provide customer service
  • Improve our products and services
  • Send marketing and promotional information (if you opt-in)
  • Prevent fraud and enhance website security

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information:

  • With service providers (e.g., payment processors, shipping companies)
  • To comply with legal requirements or respond to lawful requests
  • To protect our rights, property, or safety

5. Data Security

We implement reasonable technical and organizational measures to protect your information, but please note that no online transmission or electronic storage method is 100% secure.

6. Use of Cookies

We use cookies and similar technologies to improve user experience and website functionality. You can control the use of cookies through your browser settings.

7. Your Rights

Under applicable data protection laws, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Objection to or restriction of certain processing
  • Data portability

8. Children’s Privacy

Our website is not directed to children under 13. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, and we will notify you of significant changes.

10. Contact Us

Contact Details

  • Address: Chengyi Shangxia, Guzhen Town, Hong Kong island , Hong Kong, China
  • E-mail: james@imaxfire.com
  • Phone: +8618653369950

Customer Service

Contact Form: Get in touch

Hours: Monday to Friday from 9 a.m. to 8 p.m.