Are there differences in water tank capacity among models?
Yes, the capacity of the water tank varies depending on its size. Larger models have larger fuel tanks, while smaller models have smaller fuel tanks. Check the specifications to determine the exact capacity.
Are there variations in flame intensity?
Yes, our fireplaces offer 5 adjustable flame height settings. You can easily control the intensity from a subtle glow to a vibrant blaze using the remote or app.
How long can the fireplace operate on a full tank?
A full water tank typically provides 6-8 hours of continuous operation. Actual duration may vary based on flame intensity and ambient conditions.
What power requirements and plug types are available?
We offer various plug types including European and UK standards. Power requirements vary by model. We'll provide the appropriate plug for your region.
Does it use a silent fan motor?
Our fireplaces use semi-silent motors. While not completely noiseless, they're designed to minimize disruption and maintain a peaceful ambiance.
Can it be controlled via smartphone app or only remote control?
Both options are available. Use the convenient remote control or download our smartphone app for advanced features and easy control from anywhere.
How is water added to the system?
Our fireplaces feature automatic refilling. Simply connect a water line, and the system will refill as needed, stopping automatically when full.
Does the fireplace produce burning sounds?
Yes, our fireplaces generate a subtle burning sound to enhance realism. The volume is designed to be pleasant and not overpowering.
Can you customize the logo or size?
Absolutely! We offer logo customization and can tailor fireplace dimensions to your specifications. Contact us for custom design options.
What is the warranty period?
We provide a 5-year warranty. If you encounter any issues during this period, please contact our customer service for prompt assistance and resolution.
How many flame colors are available?
Our RGB models offer 9 different flame colors. You can choose from a range of hues to match your mood or décor, all controllable via app or remote.
Are there differences in water tank capacity among models?
Yes, the capacity of the water tank varies depending on its size. Larger models have larger fuel tanks, while smaller models have smaller fuel tanks. Check the specifications to determine the exact capacity.
Are there variations in flame intensity?
Yes, our fireplaces offer 5 adjustable flame height settings. You can easily control the intensity from a subtle glow to a vibrant blaze using the remote or app.
How long can the fireplace operate on a full tank?
A full water tank typically provides 6-8 hours of continuous operation. Actual duration may vary based on flame intensity and ambient conditions.
What power requirements and plug types are available?
We offer various plug types including European and UK standards. Power requirements vary by model. We'll provide the appropriate plug for your region.
Does it use a silent fan motor?
Our fireplaces use semi-silent motors. While not completely noiseless, they're designed to minimize disruption and maintain a peaceful ambiance.
Can it be controlled via smartphone app or only remote control?
Both options are available. Use the convenient remote control or download our smartphone app for advanced features and easy control from anywhere.
How is water added to the system?
Our fireplaces feature automatic refilling. Simply connect a water line, and the system will refill as needed, stopping automatically when full.
Does the fireplace produce burning sounds?
Yes, our fireplaces generate a subtle burning sound to enhance realism. The volume is designed to be pleasant and not overpowering.
Can you customize the logo or size?
Absolutely! We offer logo customization and can tailor fireplace dimensions to your specifications. Contact us for custom design options.
What is the warranty period?
We provide a 5-year warranty. If you encounter any issues during this period, please contact our customer service for prompt assistance and resolution.
How many flame colors are available?
Our RGB models offer 9 different flame colors. You can choose from a range of hues to match your mood or décor, all controllable via app or remote.
